Acceptance of Terms

By using Casa Petto, you confirm that you have read, understood, and agreed to these Terms of Service.

These terms apply to all visitors, customers, and users of the Casa Petto website and any related services offered through our storefront. Access to the store, use of any feature, or completion of a purchase constitutes acceptance of these terms and any policies referenced on the site, including our return, shipping, privacy, and customer support practices.

If you do not agree with any part of these terms, you should not use the site or purchase from us. Continued use of the site after updates are published also constitutes acceptance of the revised version in effect at that time.

Store Access & Eligibility

Casa Petto is intended for lawful use by individuals who are able to enter into binding transactions.

You may use this store only for personal or legitimate purchasing purposes and only in compliance with applicable laws and regulations. You agree not to access or use the site in a way that could damage, disable, overburden, or impair its functionality or interfere with other users.

We reserve the right to refuse service, limit access, cancel suspicious transactions, or restrict activity where we reasonably believe there is fraud, misuse, automated scraping, abusive behavior, resale manipulation, or any activity inconsistent with normal consumer use.

• You are responsible for ensuring that the information you submit is complete and accurate.
• You may not use false identities, invalid payment methods, or misleading shipping information.
• Orders placed for unlawful, deceptive, or abusive purposes may be declined or canceled.

Products & Presentation

We present our collections as accurately as possible, with careful attention to materials, finishes, dimensions, and intended use.

Casa Petto offers pet furniture and related home-integrated pieces designed for dogs and cats, including beds, crates, houses, ramps, stairs, loungers, wall-mounted pieces, and cat trees. We work to ensure that product photography, descriptions, dimensions, and usage notes reflect the item as accurately as possible. However, visual differences may occur due to screen settings, lighting, materials, craftsmanship, natural finishes, or manufacturing updates that do not materially change the product’s intended purpose.

Customers are responsible for reviewing measurements, assembly expectations, weight guidance, and compatibility with both the pet and the intended space before ordering. A product appearing on the site does not guarantee perpetual availability.

Orders, Pricing & Payment

When you place an order, you are making an offer to purchase the selected product under the pricing and checkout terms shown at the time of order.

All prices displayed on the site are shown at checkout before the order is completed. We reserve the right to correct pricing errors, update product pricing, limit quantities, or decline orders if an item was listed with incorrect information or if unusual order behavior is detected. Order confirmation emails acknowledge receipt of your order request but do not guarantee final acceptance in every case.

Payment must be authorized before shipment. If a payment provider declines or reverses a transaction, we may delay processing, request updated information, or cancel the affected order.

• Product availability and price may change without prior notice before checkout.
• We may contact you if an order needs verification or adjustment before fulfillment.
• We reserve the right to cancel duplicate, high-risk, or clearly erroneous orders.

Discounts & Promotions

Casa Petto offers automatic promotional programs designed to be simple, transparent, and easy to use.

Customers who successfully subscribe through our email program may receive an automatic 15% sitewide discount. This subscriber offer is not limited to first-time orders and does not require manual code entry where the promotion is active and available. In addition, selected promotional items may receive an automatic 20% discount without requiring a coupon code.

Unless expressly stated otherwise on a product page, campaign banner, or checkout notice, promotions may not be combinable. Where more than one automatic discount is potentially applicable, the checkout system may apply the offer determined by the store configuration at that time.

• Discount availability may vary by product, collection, campaign timing, or subscription status.
• Automatic discounts apply only when promotion conditions are satisfied at checkout.
• We may modify or end promotions at any time, except where required by applicable law.

Shipping & Delivery

We provide free shipping on all products and aim for a standard delivery window of 3–5 business days.

Delivery estimates are provided in good faith and reflect our normal operating timeline, but they are not guaranteed in every circumstance. Weather conditions, address issues, carrier constraints, holiday volume, remote delivery zones, or operational events outside our direct control may affect timing.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is delayed or encounters a delivery issue, our support team is available to assist. Risk related to failed delivery caused by incorrect address details, refusal of delivery, or inability to safely complete delivery may require additional review before reshipment or refund.

Returns & Exchanges

We offer free returns and exchanges within 30 days to support a confident and flexible shopping experience.

If you need to return or exchange an eligible item, please contact Casa Petto within 30 days of delivery so that our team can provide instructions and review the request. Returned products should be sent back in appropriate condition and, where possible, with original components, accessories, and packaging suitable for safe transit. Items showing signs of misuse, intentional damage, or incomplete return may require additional review.

If an item arrives damaged, incorrect, or materially inconsistent with the order, please contact us as soon as possible with relevant details so we can assist promptly. Our support team is available 24/7 and will work to guide the resolution process.

• Eligible returns and exchanges are available within 30 days of delivery.
• We do not charge standard return or exchange shipping fees for approved requests.
• Support review may be required where the item has been heavily used, altered, or returned incomplete.

Pet Use & Product Care

Our products are designed for pet use and should be introduced thoughtfully, assembled correctly, and maintained responsibly.

Customers are responsible for selecting products suitable for their pet’s size, age, behavior, and activity level. Not every pet adapts to a new furniture piece at the same pace. Initial supervision is strongly recommended when introducing a new ramp, stairs, house, crate, lounger, climbing item, or elevated structure.

Assembly should follow the included instructions and common-sense safety practices. The customer is responsible for regularly inspecting the product for wear, loosening components, scratching, chewing, instability, or other changes that could affect safe use over time.

• Products are intended for pets and should not be used in ways inconsistent with their design purpose.
• Wall-mounted or climbing products must be installed correctly and checked regularly after installation.
• Discontinue use if a product becomes unstable, damaged, or unsuitable for your pet’s condition.

Accounts & Communications

If you create an account, subscribe, or communicate with us, you are responsible for the accuracy and security of the information you provide.

You agree that any email address, shipping information, and account details submitted to Casa Petto are current, truthful, and complete. You are responsible for maintaining the confidentiality of account access credentials and for activities that occur through your account where applicable.

By placing an order or contacting us, you agree that we may send you service-related communications relevant to your order, account, request, return, or customer support matter. Promotional communications follow your subscription status and applicable preferences.

Intellectual Property

All site content remains the property of Casa Petto or its respective rights holders and may not be used without permission.

This includes, without limitation, product photography, editorial layouts, graphics, iconography, branding elements, text, collection structure, product descriptions, logos, page designs, and site presentation. You may not reproduce, redistribute, publish, modify, sell, exploit, or otherwise use content from the site for commercial purposes without prior written consent.

Limited personal use for lawful browsing and shopping is permitted, but no site content may be copied into competing storefronts, catalogs, data systems, or marketing materials without authorization.

Prohibited Uses

You may not use Casa Petto for unlawful, abusive, disruptive, or commercially exploitative conduct.

• Using the site to transmit false, misleading, fraudulent, or unlawful information.
• Interfering with store security, checkout integrity, or the experience of other visitors.
• Attempting to scrape, copy, mirror, reverse engineer, or systematically extract site data.
• Using bots, scripts, or automated systems to manipulate promotions, inventory, or pricing.
• Posting or submitting content that is offensive, abusive, defamatory, or infringing.
• Reselling products or promotions in a manner inconsistent with fair consumer use.

We reserve the right to suspend access, remove content, refuse service, or pursue further protective action where prohibited activity is suspected.

Disclaimers & Liability

Casa Petto provides the site and services on an as-available basis, subject to applicable consumer protections.

We work carefully to maintain accurate content, functional service, and consistent order support, but we do not warrant that the website will always be uninterrupted, error-free, or available without delay. Product suitability may vary based on pet behavior, use environment, assembly quality, and user handling.

To the maximum extent permitted by law, Casa Petto is not liable for indirect, incidental, special, or consequential losses arising from use of the site, delay in service, misuse of products, or circumstances outside our reasonable control. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable consumer law.

Privacy & Third-Party Services

Your use of the store may also involve third-party services that help us operate the shopping experience.

This may include payment processors, shipping carriers, analytics tools, email service providers, and platform infrastructure required to operate the storefront. These services may process data as necessary to support secure checkout, delivery, communication, fraud prevention, and customer support workflows.

Your use of the site is also subject to our Privacy Policy and any privacy choice mechanisms made available through the store. We encourage customers to review those pages for additional detail on how information is handled.

Updates & Contact Information

We may update these Terms of Service from time to time to reflect operational, legal, or service changes.

When updates are made, the revised version will apply from the date shown at the top of this page. Continued use of the store after changes are posted indicates acceptance of the updated terms. If you have any questions about these Terms of Service, an order, or any of our store policies, please contact Casa Petto using the details below.