Policy Scope

This Shipping Policy applies to purchases made directly through the official Casa Petto storefront.

It explains how shipping charges, delivery timing, shipment handling, and customer support work for orders placed through our website. This page should be read together with our Terms of Service, Refund Policy, and Returns & Exchanges guidance where applicable.

Because Casa Petto offers both general merchandising collections and product-specific furniture collections, certain orders may vary in packaging format depending on the size, structure, or material of the item purchased. Even so, the service principles described here remain consistent across the store.

Order Processing

Orders are reviewed and prepared for shipment promptly after confirmation.

Once an order is placed, we begin processing it as quickly as possible to support our standard 3–5 business day delivery window. Processing may include payment verification, item allocation, packaging review, and preparation for carrier handoff.

Orders placed on weekends, holidays, or during unusually high order volume may require additional handling time before dispatch. If we identify a material issue that affects shipment, our support team may contact you using the information provided at checkout.

• Orders begin processing shortly after confirmation.
• Address and payment information may be reviewed before dispatch.
• We may contact you if any shipping detail needs clarification before release.

Free Shipping

Casa Petto provides free shipping on all products available through the store.

We do not apply standard shipping charges to regular product orders. This storewide free shipping approach applies across our core product range, including pet beds, pet sofas, pet houses, dog furniture, cat furniture, climbing systems, and related pieces shown on the site.

If any exception were ever to apply to a specific item or circumstance, it would be clearly disclosed on the relevant product page or at checkout. That is not our standard practice, and our normal operating model is free shipping across the store.

Delivery Window

Standard delivery is typically completed within 3–5 business days under normal operating conditions.

Delivery timelines are provided in good faith based on our standard shipping flow. The timing may vary depending on the destination, the item ordered, carrier performance, weather conditions, holiday periods, and other events outside our direct control.

Where an order contains multiple items or products with different packaging requirements, shipment timing may differ slightly between parcels. In those cases, delivery may occur in more than one package without changing the overall support provided for the order.

• Standard delivery target: 3–5 business days.
• Business days do not normally include weekends or public holidays.
• Large, multi-item, or separately packed orders may arrive in stages.

Tracking Updates

Shipment tracking or delivery status updates are provided once the order has entered carrier handling.

After an order has been prepared and released for shipment, tracking information may become available depending on the carrier and service method used. Tracking activity can sometimes take additional time to populate after the initial dispatch event.

If your tracking appears delayed, inactive, or unclear, our support team can help review the order status and assist with the next appropriate step.

Address Accuracy

Customers are responsible for submitting complete and accurate shipping information at checkout.

Please review your name, street address, apartment or unit information, postal code, and contact details carefully before placing an order. Incorrect or incomplete shipping data may result in delays, failed delivery attempts, return-to-sender events, or additional review before a solution can be offered.

If you notice an error after ordering, contact Casa Petto as quickly as possible. We may be able to correct the information if the shipment has not entered advanced processing.

• Check delivery details carefully before submitting your order.
• Changes after order placement are not always possible once processing has progressed.
• Delivery complications caused by incorrect address data may affect timeline and resolution options.

Delays & Exceptions

While we aim for reliable service, some shipping delays can occur outside our direct control.

Delivery timing may be affected by weather events, carrier congestion, holiday volumes, address verification issues, apartment access limitations, regional disruptions, or other logistical factors. These situations do not necessarily mean a shipment is lost.

In addition, some orders may be shipped in separate parcels due to item size, product configuration, or packaging protection requirements. When that happens, items may arrive on different dates even though they belong to the same order.

Delivery Issues

If a parcel arrives damaged, appears to be missing, or is marked delivered without successful receipt, please contact us promptly.

Our support team can assist with shipment review, delivery investigation, and next-step guidance where a package has been damaged in transit, delivered incorrectly, or otherwise requires follow-up. We may request order details, shipping information, or relevant photos to support the review.

If an item arrives with shipping-related damage, please keep the packaging and contact us before discarding materials whenever possible. This helps us assess the issue more efficiently and determine the most appropriate resolution path.

• Report visible transit damage as soon as possible after delivery.
• Keep packaging if the issue appears related to shipment handling.
• Provide order details and clear information so our team can assist quickly.

Returns & Exchanges

Shipping support works together with our post-delivery policies, including free returns and exchanges within 30 days for eligible orders.

If your item has been delivered but is not suitable, eligible orders may be reviewed under our returns and exchanges policy. Casa Petto offers free returns and exchanges within 30 days, and our team can direct you to the correct next step based on the product condition and order details.

Shipping-related issues do not remove your access to customer support. If a delivery concern overlaps with a return, exchange, or refund request, we will review the case based on the full order history and applicable policy terms.

Contact Information

For shipping questions, tracking concerns, delivery delays, or order support, please contact Casa Petto directly.

Our customer support team is available 24/7. When reaching out, please include your order number and a clear description of the shipping issue so we can assist as efficiently as possible.