Payment Policy
Payment Policy
This Payment Policy explains how payment is handled when you place an order with Casa Petto. It covers pricing visibility, order authorization, discount application, payment review, failed transactions, and refund routing. We have written this page to reflect the way our store operates today: free shipping on all products, 24/7 customer support, automatic promotional pricing where applicable, and a clear purchasing experience across our pet furniture collections.
Policy Scope
This policy applies to all purchases placed directly through the official Casa Petto storefront.
It explains how payment is presented, accepted, reviewed, and processed in connection with your order. This page should be read together with our Terms of Service, Refund Policy, Shipping Policy, and Returns & Exchanges guidance where relevant.
Casa Petto sells pet furniture and related home-integrated products for dogs and cats, including beds, houses, ramps, stairs, sofas, crates, cat trees, wall-mounted systems, and related pieces. Regardless of product category, the payment principles described here apply across the store unless a particular checkout term is clearly stated otherwise.
Accepted Checkout Methods
Customers may use the secure payment options displayed at checkout at the time the order is placed.
The specific payment methods available to you may vary depending on your location, device, and the payment services enabled on the storefront at the time of checkout. Only payment methods visibly offered within the checkout process are supported for that transaction.
Secure checkout environment Payment is completed only through the secure checkout interface provided on the store.
Casa Petto does not ask customers to complete payment through informal or unsupported channels outside the official checkout flow. Payment information should only be entered within the secure checkout pages made available during the order process.
Method availability Available payment methods may differ based on checkout conditions and regional support.
The list of available methods shown at checkout is the authoritative source for your order. If a payment method is not shown there, it is not currently available for that specific transaction.
Pricing & Discounts
Customers can review pricing and applicable discounts during checkout before finalizing payment.
Product prices displayed on the site are shown in the checkout summary before the order is completed. Casa Petto may offer automatic discount programs as part of its standard store operation. Customers who successfully subscribe through our email program may receive a 15% automatic sitewide discount, and selected promotional items may receive a 20% automatic discount where active.
Promotions apply only when their conditions are met. Unless clearly stated otherwise on the site or at checkout, automatic promotions may not be combined. Where more than one offer could apply, the checkout system may apply the eligible pricing logic configured for that order.
- Subscriber discount: 15% automatic sitewide discount where the subscription conditions are satisfied.
- Selected promotional items may receive 20% automatic discount without code entry.
- Discounted totals shown at checkout reflect the actual amount due for that order.
Authorization & Verification
Payment must be successfully authorized before an order can move forward in the fulfillment process.
When you place an order, the transaction may be subject to payment authorization, billing review, address confirmation, or fraud prevention screening. These checks help protect both customers and the store from unauthorized transactions or processing errors.
In some situations, Casa Petto may temporarily hold or review an order if submitted payment details appear incomplete, inconsistent, or unusually high risk. If clarification is required, our support team may contact you before the order proceeds.
Order review Some orders may require verification before they are approved for processing.
Review may be triggered by mismatched billing information, incomplete checkout data, duplicate submissions, unusual purchase patterns, or other signs that require confirmation before fulfillment.
Payment timing Authorization and settlement timing may vary according to the payment provider used at checkout.
Depending on the method used, a payment may appear as authorized, captured, or pending during the normal processing period. Final payment posting behavior may depend on the payment provider and your financial institution.
Failed or Declined Payments
If a transaction is declined or cannot be completed, the order will not move forward until successful payment is received.
A payment may fail for several reasons, including issuer rejection, billing mismatches, card limitations, network interruptions, provider restrictions, or security filters outside our direct control. When this happens, the customer may need to retry using corrected information or a different payment method that is available at checkout.
Casa Petto is not responsible for bank or provider restrictions that prevent a transaction from being completed, but our support team can assist with order clarification where appropriate.
- An order is not considered completed until payment authorization has succeeded.
- Declined or incomplete transactions may need to be resubmitted through checkout.
- Repeated failed payment attempts may trigger additional order review.
Refund Routing
Approved refunds are generally returned to the original payment method used to place the order.
If a refund is approved under our Refund Policy or Returns & Exchanges process, the refunded amount is normally sent back to the same payment source used at checkout. The time it takes for the refund to appear may vary depending on the payment provider, card issuer, or financial institution involved.
Refund amounts reflect the actual amount paid for the order after any applicable automatic promotions or price adjustments shown at checkout. Because free shipping applies across the store, standard shipping charges are not usually part of the refund calculation.
Support & Contact
For payment questions, discount clarification, order review, or refund-related concerns, please contact Casa Petto directly.
Our support team is available 24/7 and can help with payment troubleshooting, order confirmation questions, promotion visibility at checkout, refund routing, and other post-purchase support. When reaching out, please include your order information and a clear summary of the issue.